Refund Policy

We are committed to delivering high-quality tutoring, mentoring, and academic support services. Your satisfaction is important to us, and we aim to handle refund requests fairly and transparently.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the promised academic support was not delivered due to technical issues, mentor unavailability, or failure to provide the agreed service.
• If the support provided substantially deviated from the service description shared during booking or consultation.

Requesting a Refund

Refund requests must be submitted in writing within [5] calendar days from the date of scheduled support.

Refund Review and Processing

Each refund request will be carefully reviewed based on the quality and delivery of support provided.

Approved refunds will be processed within [7–10] business days through the original payment method.

In certain cases, users may be offered the option of additional support or rescheduling instead of a direct refund.

Non-Refundable Situations

Refunds are not available for:

• Changes in personal preferences.
• Schedule changes initiated by the student without prior notice.
• Dissatisfaction due to differences in learning outcomes, as success depends on active engagement.

Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time.

Any changes will be posted here and become effective immediately.